Careers
Do you want to be involved in technology that makes a difference in people's lives?
Do you have a parent, grandparent or family friend that is vulnerable? Perhaps suffered a brain injury or has been diagnosed with Alzheimer’s or Dementia? Or perhaps has learning difficulty?
If you do, then you’ll appreciate the difference that Oysta makes to vulnerable people’s lives.
Employee Benefits
Our UK office has free on-site parking, an on-site café and gym (free for employees) and scenic walking routes.
Annual leave rises with continued service and there is a holiday bonus scheme available once probation is passed.
Customer Success – Support and Implementation Executive
The ideal candidate for this role will be a customer-obsessed individual with a real passion for people. You will be exceptionally client-focused with an organised and well-structured approach. As well as possessing great communication skills you will also have excellent written skills.
Role Duties
- Support our customers via email and phone with the set up and use of their Oysta devices
- Managing databases and personal information
- Using data provided on a regular basis, proactively reach out to customers who might not be getting the full value from their device
- Using our support ticketing system
- Prepare and test devices for shipping to customers
Experience
- Preferable 1 years administration experience ideally within the SAAS or technology industry.
- Great communication skills, oral and written.
- Tech-savvy and passionate about technology solutions.
- Very organised and process-driven; capable of multi-tasking and time-management
- Motivated and positive.
- A true ‘people person’ with an awesome approach to customer service.
- Very organised and process-driven, capable of multi-tasking and time management.
