Help Centre

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The Oysta team are always available to give help or advice on any of Oysta’s telecare solutions and services.

If you can’t find the answers that you are looking for in our FAQ’s, please contact us by telephone or email. We are happy to talk with you in more detail.

We have videos always available on our YouTube channel to help explain how to set-up, use or trouble-shoot your device.

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Oysta devices have several methods of finding their location. The most common is GPS. 

To ensure you have a good GPS signal, ensure it can see the sky,  where it can see the GPS satellites, e.g. outdoors or in a window. Some devices have a satellite symbol on the device screen which shows when it can get a good GPS signal.

 

We recommend plugging the charger into a wall socket, and checking all the cables are properly plugged in. Don't forget to ensure the socket is switched on.

All the devices benefit from daily charging, so there is battery when you need it. 

The screen on the device, if it has one, shows the battery charge level, and on most devices indicates when it is charging.

Pearl+ 

Check the charging cable is inserted the right way up in the Pearl+, and connected correctly to the USB socket on the charger.

Pearl II

The Pearl II should sit well in the grey charger, held in by magnets. The LED on the charger changes to red when charging and green when it is charged.

The power cable plugs into the back of the charger, and then into the charger in the power socket.

Oysta Lite

The Lite sits button down into its charger. Ensure the charging pins are at the top, back of the Lite as it goes into the charging dock.

Oysta On Hand

The Watch should sit with the silver SOS button down into the charger.

If you have tried all the above and still cannot get the device to charge please contact Oysta at the details below and we can help further.

Remove SIM card, blow on it to remove any dust and carefully re-insert. Switch device on. Contact your service provider if the problem persists.

Each Oysta device has a SIM card inserted to allow you to communicate in emergencies. This SIM card may have been provided by Oysta, your service provider, your employer or by yourself. You should be aware that calls to or from your device may incur a charge and you should check your specific arrangements.

If you have a SIM card supplied by Oysta we provide an airtime tariff bundle included into your monthly service that includes 15 minutes of voice and 5mb of data. Making outbound calls in excess of this airtime tariff bundle could incur an additional charge. SMS/text messages are also not included within the Oysta airtime tariff bundle and are chargeable.

Oysta airtime tariff charges outside of bundle using the Oysta Aggregated Roaming SIM:

Voice – UK landline; £0.20 per minute
Voice – Same network; £0.20 per minute
Voice – Other network; £0.20 per minute
Voice – Europe Inbound; £0.20 per minute
Voice – Europe Outbound; £0.20 per minute
GPRS – UK; £0.84 per megabyte
GPRS – Europe; £0.84 per megabyte
Location Request; £0.08 per SMS
Settings Change; £0.08 per SMS
Alarm – Text message; £0.08 per SMS
Alarm – E-mail alert; Free-of-charge
Fallback – Text Message; £0.08 per SMS

Check you have charge the device.

Pearl+

Press the Power side-button for 3 seconds for the Oysta to switch on and the screen or LEDs will light up.

Pearl II

Put the Pearl II into the charging dock, with the power switched on and it will automatically switch on.

Oysta on Hand

Press the small power button on the lower left for a couple of seconds.

Oysta Lite

Press the SOS button to turn the device on, if it is off. Most likely the Lite needs charging.

If you have no network or the screen displays “Emergency”, move to a place with a better signal. If no signal appears, switch device off and on. Contact your service provider if the problem persists.

All Oysta devices need a mobile signal to make a phone call, but that's all. 

If you cannot make a call to a friend, family or carer then pelase

 

Pearl+

Ensure that the keypad is not locked. Press the Power side-button once to unlock the keypad. A Menu icon shall appear on the screen and the speed-dials will operate.

 

Pearl II

If the screen says Unlock at the bottom, press the Green then the Red button to unlock the keypad. The SOS button should always work, even if the keypad is locked.

 

Approved people can call your Oysta device - you will hear it ringing if someone approved calls you. To answer, press the Green button on Pearl+ or Pearl II, or press the SOS button on other Oysta devices.

Each Oysta device has a SIM card inserted to allow you to communicate in emergencies. 

This SIM card may have been provided by Oysta, your service provider, your employer or by yourself. You should be aware that calls to or from your Oysta device may incur a charge and you should check your specific arrangements.

If your SIM card is supplied by Oysta we use a roaming SIM card to ensure the best connectivity. You should be aware that dialling into or receiving calls on your Oysta device may incur charges to the person making the call. These charges are not set by Oysta and are dependent upon the phone contract of the caller, the landline or mobile service provider. If you are unsure, contact your landline or mobile service provider and ask them if the specific Oysta device phone number will incur any additional charges.

The same advice applies to sending an SMS/text message to the Oysta device, please check with your mobile service provider. Please also note that most Oysta devices can receive messages but none can write and send an SMS/text message response.

Product Information

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Oysta Pearl II

The Pearl II is the latest telecare device from Oysta. Designed with VIP's to provide the features they actually want.

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Oysta Pearl+

The Pearl+ is the most popular mobile telecare device in the UK. Easy to use, reliable and long-lasting.

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Oysta Lite

The Oysta Lite is a small, discreet emergency button that works at home or outside.

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Oysta Watch

The ideal solution for people who would prefer their personal alarm to be discrete and within easy reach at all times.

Still need help?

Please contact us to get more help. 

Our Customer Service team is available Mon-Fri 9am - 5pm.

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