Help Centre

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The Oysta team are always available to give help or advice on any of Oysta’s telecare solutions and services.

If you can’t find the answers that you are looking for in our FAQ’s, please contact us by telephone or email. We are happy to talk with you in more detail.

Need help with your Oysta service?

Move to a place where it has satellite coverage, e.g. Outdoors, clear line of sight. Some devices have a satellite symbol on the device screen.

We recommend plugging the chargers into a wall socket, and ensuring cables are properly connected.

The screen on the device (if it has one) indicates the battery charge level.

Pearl+ 

Check the charger is inserted the right way up and connected correctly to the USB socket.

Pearl II

The Pearl II sits in the charger. It should fit well. The charger shows a red LED when charging and a green LED when it is charged. The power cable plugs into the back of the grey charger.

Oysta Lite

The Lite sits button down into the charger, ensuring the charging pins are at the top of the back.

Remove SIM card, blow on it to remove any dust and carefully re-insert. Switch device on. Contact your service provider if the problem persists.

Each Oysta device has a SIM card inserted to allow you to communicate in emergencies. This SIM card may have been provided by Oysta, your service provider, your employer or by yourself. You should be aware that calls to or from your device may incur a charge and you should check your specific arrangements.

If you have a SIM card supplied by Oysta we provide an airtime tariff bundle included into your monthly service that includes 15 minutes of voice and 5mb of data. Making outbound calls in excess of this airtime tariff bundle could incur an additional charge. SMS/text messages are also not included within the Oysta airtime tariff bundle and are chargeable.

Oysta airtime tariff charges outside of bundle using the Oysta Aggregated Roaming SIM:

Voice – UK landline; £0.20 per minute
Voice – Same network; £0.20 per minute
Voice – Other network; £0.20 per minute
Voice – Europe Inbound; £0.20 per minute
Voice – Europe Outbound; £0.20 per minute
GPRS – UK; £0.84 per megabyte
GPRS – Europe; £0.84 per megabyte
Location Request; £0.08 per SMS
Settings Change; £0.08 per SMS
Alarm – Text message; £0.08 per SMS
Alarm – E-mail alert; Free-of-charge
Fallback – Text Message; £0.08 per SMS

Ensure the device is charged. Press the Power side-button for 3 seconds for the Oysta to switch on and the screen or LEDs will light up.

If you have no network or the screen displays “Emergency”, move to a place with a better signal. If no signal appears, switch device off and on. Contact your service provider if the problem persists.

Ensure that the keypad is not locked. Press the Power side-button once to unlock the keypad. A Menu icon shall appear on the screen and the speed-dials will operate.

Each Oysta device has a SIM card inserted to allow you to communicate in emergencies. When using your Oysta device to make outbound calls you should refer to the adjacent section; SIM Airtime Tariff: Making Calls for further details.

This SIM card may have been provided by Oysta, your service provider, your employer or by yourself. You should be aware that calls to or from your Oysta device may incur a charge and you should check your specific arrangements.

If your SIM card is supplied by Oysta we insert a roaming SIM card to help ensure best connectivity. You should be aware that dialling into or receiving calls on your Oysta device may incur charges to the person making the call. These charges are not set by Oysta and are dependent upon your specific arrangements with your landline or mobile service provider. If you are unsure, you should contact your landline or mobile service provider and ask them if the specific Oysta device phone number will incur any additional charges.

The same advice applies to sending an SMS/text message to the Oysta device, please check with your mobile service provider. Please also note that the Oysta device can receive messages but cannot write and send an SMS/text message response.

Product Information

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Oysta Pearl II

The Pearl II is the latest telecare device from Oysta. Designed with VIP's to provide the features they actually want.

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Oysta Pearl+

The Pearl+ is the most popular mobile telecare device in the UK. Easy to use, reliable and long-lasting.

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Oysta Lite

The Oysta Lite is a small, discreet emergency button that works at home or outside.

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Oysta On Hand

The ideal solution for people who would prefer their personal alarm to be discrete and within easy reach at all times.

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